Masterpak's Customer Service & Planning Department Adds Value

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Bassem Karam leads effort to identify and implement success factors in customer service.


Masterpak assigned a new manager to handle the strategic Customer Service & Planning (CSP) Department in January 2008.

Bassem Karam, who holds an MBA in Finance, initially joined Masterpak in July 2007 after working in logistics and operations for 11 years. Now, as CSP Manager, he and his team are focused on identifying critical factors for success in customer service and on streamlining operations.

Karam explains:

“We are focusing on building competency and added value from within the organization and around the core of the business. We believe in continuous improvement as a methodology, as well as a culture to be adopted. For that, we put in place a suite of key performance indicators - KPIs - to help us identify gaps and weaknesses throughout the supply chain and to find a prompt remedy that keeps our internal and external customers satisfied."

As a supplier of PE films to companies in Europe, Africa, and the Middle East, Masterpak is constantly geared to improving customer service. Further, the Zouk, Lebanon-based manufacturer seeks to create added-value services.

"I feel truly enthusiastic in going forward with my career at Masterpak and believe that altogether we’ll be able to bring added value to the company and to the customer. We will make the CSP Department a cornerstone that fends off competition and brings success to Masterpak," concludes Karam.

Company Background

Etablished in 1979 in Lebanon, Masterpak sal co-extrudes and cuts PE films and flexible packaging products for the agricultural, construction, consumer, food and beverage, and industrial sectors. Products are destined for the local market, as well as Europe, Africa, and the Middle East.

Address

Bassem Karam
Masterpak sal
Zouk Industrial Zone
Zouk Mosbeh, Lebanon

Tel: +961-9-209 001 Ext. 3606
Fax: +961-9-209 002
E-mail: bassem.karam@masterpaklb.com
Web: www.masterpaklb.com