Monday, April 26, 2010

Client Extranet Helps INDEVCO Corrugated Customers Manage Orders

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Customers of INDEVCO corrugated manufacturing plants in the Middle East now manage and track their packaging orders online.

INDEVCO Paper Containers, the corrugated packaging division of INDEVCO Group, has launched a client extranet known as ICOS (INDEVCO Containers Online Services). The goal of ICOS is to offer real-time information and online processing and tracking of customer requests and orders.

How Does ICOS Work?

Customers access their ICOS account by clicking the Client Log In button in their supplier's web site. INDEVCO Paper Containers groups three corrugated packaging facilities:

Unipak Nile
6th of October City, Egypt

Halat, Lebanon

Dammam, Saudi Arabia

ICOS was developed by INDEVCO Management Information Systems (MIS). From within ICOS, customers can:
  • Stay up-to-date with their order status anytime & anywhere
  • Manage their production capacity, stock & logistical activities
  • Plan their next order
Further, according to Antoine Harb, MIS Manager:

"ICOS allows our plants to provide better services through automated web processes, such as online product request, request for quotation (RFQ), orders, complaints, orders tracking, posting product designs catalog, and other services.

INDEVCO Containers Online Services (ICOS) is a set of web-enabled modules that improve the communication between clients and our corrugated plants. "
Customer Response

Customers are responding positively to ICOS, as they begin to use the extranet.
According to Albeer Shenouda, Procurement Department Manager at Al Ahram Beverages Company in Cairo, Egypt, "This tracking tool is just excellent!"
Zakhia Chahine, Cairo Region Sales Supervisor at Unipak Nile, responds,
"We are really satisfied to hear this kind of positive feedback, which positively affects our relationship and enhances our partnership. One of the main objectives at Unipak Nile is transparency with our customers."
Contact Information

Edgard Bou Kheir, Marketing Coordinator
INDEVCO Paper Containers
Halat Industrial Complex
Halat, Lebanon

Tel: +961-9-478 900 Ext. 326
Fax: +961-9-478 915

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